Mql5 Privacy Policy — User Personal Data Protection

1. Information We Collect

Mql5 collects various types of information to provide every user in Malaysia with a safe, seamless, and personalised experience. The information collected includes:

• Account information: full name, email address, phone number, date of birth, and password stored in encrypted form.
• Device and browser information: device type, operating system, browser version, IP address, and other technical data automatically transmitted when you access the platform.
• Payment information: records of deposit and withdrawal transactions in Malaysian Ringgit (RM/MYR), the name of the payment method used (such as Boost or GrabPay), and transaction reference numbers. We do not directly store your credit card numbers or online banking login credentials.
• Platform usage data: betting activity records, games played, login and logout times, and transaction history within the account.
• Cookies and tracking data: session information, language preferences, and navigation data collected via browser cookies to enhance the user experience.

All information collection is conducted transparently — we do not collect information beyond what is necessary to deliver our services.

2. How We Use Your Information

Information collected by mql5 is used specifically for the following purposes:

• Verifying identity and securely processing new account registrations
• Processing deposits, withdrawals, and financial transactions in MYR
• Sending account-related notifications, transaction confirmations, and promotional updates (where the user has consented to receive marketing communications)
• Identifying and preventing fraudulent activity, money laundering, or platform abuse
• Complying with legal obligations and regulations applicable in Malaysia
• Improving platform quality through analysis of non-personally identifiable usage data

Mql5 will not use your personal information for any other purpose without first obtaining your explicit consent.

3. Use of Cookies & Session Tracking

The mql5 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly. We use two types of cookies:

• Essential cookies: required for core platform functions such as maintaining login sessions, storing language preferences, and processing transactions. These cookies cannot be disabled without affecting platform functionality.
• Analytics cookies: used to understand how users interact with the platform, including the most frequently visited pages and time spent in each section. This data is used in aggregate form and does not contain any personally identifiable information.

You can manage your cookie settings through your browser. However, disabling all cookies may affect your experience on the mql5 platform.

4. Data Storage, Security & Sharing

Protecting your personal information is mql5's top priority. All collected data is stored on servers secured with industry-standard SSL encryption. Access to sensitive user information is restricted to authorised mql5 personnel who require it for legitimate operational purposes.

Mql5 does not sell, rent, or disclose users' personal information to third parties for marketing purposes. However, we may share necessary information with the following parties under limited circumstances:

• Payment providers: transaction information required to process your MYR deposits and withdrawals is shared with approved payment providers solely for the purpose of processing those transactions.
• Game software providers: Minimum technical data required to deliver games to you may be shared with third-party game software providers that we work with.
• Legal authority: we will disclose information when required by Malaysian law or a valid court order.

All third-party partners working with mql5 are bound by strict confidentiality agreements and are prohibited from using user data for any purpose other than those specified.

5. User Rights — Access, Rectification and Erasure

As a registered mql5 user, you have the following rights regarding your personal information:

• Right of access: you may request a copy of the personal information we hold about you at any time through your account profile section or by contacting the support team.
• Right to rectification: if you find that your personal information is inaccurate or outdated, you may update it directly in your account settings or request a correction from our support team.
• Right to erasure: you may request the deletion of your account and associated personal information by contacting the mql5 support team. Deletion requests will be processed subject to our legal obligations to retain certain records for the period required under Malaysian law.
• Right to object: you have the right to object to the processing of your information for direct marketing purposes — simply update your communication preferences in your account settings.

To submit any of the above requests, contact the mql5 support team by email at: [email protected]. We will process your request within a reasonable timeframe.

6. Policy Changes and How to Contact Us

Mql5 reserves the right to update this Privacy Policy from time to time to reflect changes in our service practices, legal requirements, or technological advancements. Users will be notified of any material changes via in-account notifications or registered email before the changes take effect.

We encourage you to review this page periodically to stay informed about how we manage your personal information. Continued use of the mql5 platform after any updates are published will be considered acceptance of the revised policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please reach out to us:

• Email: [email protected]
• Live support: available 24/7 through the Help section in your account